Order and Shipping Information

We process all paid orders as fast as possible. Our carriers use different cut-off times based on the destination country. Please take into account that we must rely on them to deliver your order. We monitor the progress of each shipping, but once the package leaves our warehouse we have very little influence on its whereabouts.

How do I order a product on E-cigsmart.com?

You can order products in our store in 3 simple steps:

  1. Place your desired product in the cart and continue to the checkout page.
  2. Check if you’ve got everything you need and fill in your details. Make sure you provide the correct information.
  3. Complete your order by paying using your credit card or iDeal.

Tips:

  • If you don’t have an account with us yet, we recommend you create one while checking out. We value your personal information and we have no interest in spamming you. Having all your information makes it easier for us to deal with any problems with your order.
  • If you are experiencing issues during checkout, please try and remove your cookies and try it again. You can find detailed instruction on how to remove your cookies in your cookie policy.

To which countries do you ship?

We ship to the UK, Germany, Denmark, Switzerland and The Netherlands.

If you live in any other country, current regulations might still allow us to ship some of our products to you. Please contact us and we will see what we can do.

 

 

What are the shipping costs?

UK, Denmark, Germany and The Netherlands: orders above ₤30 are shipped free of charge ; for orders under ₤30 we charge ₤4.45 for shipping costs.

Switzerland: orders above ₤40 are shipped free of charge; for orders under ₤40 we charge ₤10 for shipping costs.

US: orders above ₤50 are shipped free of charge. For orders under ₤50 we charge ₤10 for shipping costs.

 

Did my order go through? I did not receive a confirmation.

Please check if you can locate your order in your account

If you placed your order longer than 45 minutes ago and you haven’t received a confirmation and the order isn’t located in your account. Please get in touch with us.

When do I receive my order?

Domestic orders are usually received within 2 days.

The average delivery time within Europe is 3 to 5 days.

The average delivery time outside of Europe is 10 working days.

If you do not receive your order within 10 days, please get in touch with us.

I am ordering from outside the UK. Do I need to pay VAT and import taxes?

International customers most often have to pay local taxes upon receipt of their package.

We are currently working on a solution for all our EU customers, since they are most affected by the recent Brexit Withdrawal Agreement.

For any questions, please get in touch with us.