All orders received and paid by 4pm (UK time) are shipped the same day.

When do I receive my order?

The average delivery time within Europe is 1 or 2 days. The average delivery time outside of Europe is 10 working days. If you do not receive your order within 10 days, please get in touch with us by sending an e-mail to [email protected].

Which shipping methods do you offer?

Orders above ₤20 are shipped free of charge within Europe. For orders under ₤20 we charge ₤4.45 for shipping costs.

For all orders for countries outside of Europe we charge ₤25. For bigger orders, please get in touch with us and we will apply a lower shipping fee.

To which countries do you ship?

We ship to the UK, The Netherlands and Germany and to all countries outside of Europe.

Did my order go through? I did not receive a confirmation.

Please check if you can locate your order in your account

If you placed your order longer than 45 minutes ago and you haven’t received a confirmation and the order isn’t located in your account. Please contact us at [email protected].

How do I order a product on E-cigsmart.com?

You can order products in our store in 3 simple steps:

  1. Place your desired product in the cart and continue to the checkout page.
  2. Check if you’ve got everything you need and fill in your details. Make sure you provide the correct information.
  3. Complete your order by paying using PayPal.

Tips:

  • If you don’t have an account with us yet. We provide the option to create one while checking out.
  • If you are experiencing issues during checkout, please try and remove your cookies and try it again. You can find detailed instruction on how to remove your cookies in your cookie policy.